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/customer-support:* v1.2.0 Anthropic

Customer Support

Triage tickets, draft responses, escalate issues, and build your knowledge base. Research customer context and turn resolved issues into self-service content.

Install in Cowork
Or in terminal claude plugin install customer-support@pace

Overview

A customer support plugin primarily designed for [Cowork](https://claude.com/product/cowork), Anthropic's agentic desktop application — though it also works in Claude Code. Provides ticket triage, escalation management, response drafting, customer research, and knowledge base authoring for support teams.

Read the full README on GitHub →

Skills (5)

Each skill auto-triggers when its description matches what you're doing, or you can invoke explicitly via the slash command.

  • /customer-support:customer-escalation

    Package an escalation for engineering, product, or leadership with full context. Use when a bug needs engineering attention beyond normal support, multiple customers report the same issue, a customer is threatening to churn, or an issue has sat unresolved past its SLA.

  • /customer-support:customer-research

    Multi-source research on a customer question or topic with source attribution. Use when a customer asks something you need to look up, investigating whether a bug has been reported before, checking what was previously told to a specific account, or gathering background before drafting a response.

  • /customer-support:draft-response

    Draft a professional customer-facing response tailored to the situation and relationship. Use when answering a product question, responding to an escalation or outage, delivering bad news like a delay or won't-fix, declining a feature request, or replying to a billing issue.

  • /customer-support:kb-article

    Draft a knowledge base article from a resolved issue or common question. Use when a ticket resolution is worth documenting for self-service, the same question keeps coming up, a workaround needs to be published, or a known issue should be communicated to customers.

  • /customer-support:ticket-triage

    Triage and prioritize a support ticket or customer issue. Use when a new ticket comes in and needs categorization, assigning P1-P4 priority, deciding which team should handle it, or checking whether it's a duplicate or known issue before routing.

Connectors

MCP servers this plugin integrates with, grouped by category. Bundled servers are pre-configured in .mcp.json. Alternatives slot in via the ~~category placeholder pattern.

Category Bundled Alternatives
Chat ~~chat Slack Microsoft Teams, Discord
Email ~~email GmailMicrosoft 365 none
Cloud storage ~~cloud storage Microsoft 365BoxEgnyte Dropbox, SharePoint, Google Drive
Knowledge base ~~knowledge base NotionGuruAtlassian Confluence Help Scout, Slite, Coda
Project tracker ~~project tracker LinearAsanaAtlassian (Jira/Confluence)monday.comClickUp Shortcut, Basecamp, Wrike
CRM ~~CRM HubSpotClose Salesforce, Pipedrive, Copper
Support platform ~~support platform Intercom Zendesk, Freshdesk, HubSpot Service Hub

How MCP and connectors work → · Full CONNECTORS.md on GitHub →

Source

Pace imports this plugin verbatim from upstream. We don't edit it here; customize by forking to a new directory (e.g. plugins/customer-support-gb/) and registering it separately in the marketplace.